At Tuscan Highlands, the welfare and safety of our residents, team members, and business partners is our top priority. As owners and operators, our team members have been a part of our family for decades and together we take pride in the experience we provide at Tuscan Highlands. Our passion for hospitality is seen through the lofty standards by which we maintain our sprawling resort-style community. However, during this time of global focus on the COVID-19 response, we want to take a moment and inform you about some of the additional safeguards we are taking to ensure the safety of our residents and team members.

Q: What are Tuscan Highlands procedures and policies related to Coronavirus (COVID-19)?

A: We are closely monitoring the situation and complying with the recommendations set forth by the Centers for Disease Control and Prevention and local health officials. We are pleased to provide ActivePure Technology air purification system in all common areas at Tuscan Highlands. This system removes 99.98% of COVID-19 in the air and on hard surfaces.

Q: Is your property open for touring?

A: Yes, both in-person, self-guided, and virtual tours are available. All in-person tours are by appointment only, please contact the leasing office at 833-303-1745 to schedule your appointment today. All team members will be wearing masks and have been training in social distancing practices.

We want you home with your loved ones during this time, but if you or someone you know needs a place to stay, we remain open with our most diligent team members ensuring high standards of cleanliness. Whether you are a local or have a friend who needs a place to be – we are here for you like you have been there for us.

Q: Are all the amenities open at your property?

A: Yes, the amenities are currently open for resident use. Out of an abundance of caution, we will adhere to all regulations/restrictions as set forth by state and local authorities. We will review state guidelines and proceed with care and diligence to ensure the health and wellbeing of our residents and guests. Many of our amenities will be reservable through our Tuscan Highlands resident app, such as pool cabanas, rock climbing wall, podcast & conference rooms. These will be easily accessible from your mobile device.

Q: If I decide to cancel my apartment, what is your cancellation policy?

A: We sincerely hope that you'll make Tuscan Highlands your home. In the event of an unforeseen occurrence, you may cancel your reserved home within 72 hours of placing your deposit. Application fees are immediately non-refundable, however, your administrative fee will be refunded within 30 days.

Q: What precautions does Tuscan Highlands take?

A: Our cleaning team has been briefed and trained on proper cleaning procedures to ensure the prevention of the COVID-19 virus. We clean our public facilities more frequently than recommended by CDC guidelines. Our cleanliness and hygiene standards and policies include:

  • Enhancing and increasing the frequency of sanitation of commonly touched objects such as handrails, door handles, TV remotes, elevator buttons, phones, etc.
  • Comprehensive cleaning and sanitization of apartment homes with certification to meet CDC guidelines
  • Increased changing of A/C filters in common areas
  • ActivePure Technology air purification system in all common areas
  • All residents, future residents, team members, and business partners are required to wear protective face masks at all times while on property
  • Training staff to recognize signs of COVID-19
  • Prominently posted signage throughout the community reminding guests and employees of healthy practices
  • Educating our team members on steps they should be taking to keep themselves safe and healthy, including the expectation to stay home if they don't feel well for any reason

Our final answer is that the owners and operators of Tuscan Highlands are dedicated to the total health and wellbeing of our residents. We have committed to being on the cutting edge of technology when it comes to fighting COVID-19. Our goal is to build a healthier community of residents through innovative programs that increase our mental and physical well-being. We are all in this together.